Writing Great Emails–Making Sure You’re Understood 2



(1) Task: Something you do for work, part of a job

Your task is to summarize these pages before the day is done.

(2) P.S.: Post Script, the sentence you write at the bottom after your name.

Kind regards,


P.S. Say hi to your kids!

(3) Carefully: With attention to detail

You need to carry those glasses carefully. They might break.



1. Which sentences do you know people will read?

a. The closing sentence

b. All of them

c. The first sentence and the P.S.

2. Why shouldn’t you use bold too much?

a. It’s like yelling

b. It’s confusing

c. It doesn’t get people’s attention

3. What is the best way to make sure people understood your email?

a. Write clearly

b. Talk with them about the email later

c. Write short sentences


Writing Great Emails



By Jeremy Schaar

Last week, I presented five ways to make sure people understand your emails. This week, you’ll learn about five more.

(1) If you want people to do something, tell them in the first sentence.

Unfortunately, people don’t read emails carefully. But they will read the first sentence, so make sure you write a good first sentence.

(2) Bold can be your friend–just be careful

Bold is a font choice. It makes the letters a little bigger and darker. People read things that are in bold much more. But, be careful. Using bold is normal for the title of a section, but if you use bold in a regular sentence, it’s like you’re yelling. That can be OK. But don’t yell too much.

(3) People always read the P.S.

People always read the first sentence and they always read the P.S. So the P.S. is a great place to put important information. For example, you might tell them about the deadline.

P.S. We should have this finished by Friday. Is that schedule OK?

(4) Ask them to do something small and easy

One way to make sure people are reading your email is to include a small task in the middle. If they’ve read carefully, they’ll do it right away. If they haven’t read carefully, they’ll miss it. For example, you might ask them to complete a five-second survey. The survey might not be important, but you’ll know that they read your email carefully.

(5) Check back later

And this is the best way. Just stay in contact. We’re all busy people and we all get many emails. Don’t be afraid to ask people how things are going.

Want more practice? Got questions? Comment on the blog, Facebook, or Twitter.


Answers To Today’s Questions

C, A, B


You Can Do It All Yourself But You Dont Have To

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